Firewalls, Virus Checkers

Occasionally, Virus Checker or Firewall may not allow you to:

Download MechDesigner from our website
Install MechDesigner
Run MechDesigner as Administrator
Check your Product Key and License with the CopyMinder® database.

You may need to:

Restore MechDesigner, or the Type Library file from 'Quarantine'
Add 'Exception Paths'
Add files to 'trust'.
Add IP addresses for the CopyMinder database servers.

Exception Paths

Add these Exception Paths to your Virus Checker:

C:\Program Files\PSMotion\
C:\Program Files\PSMotion\SW_TLByyyy_64 [yyyy is the SolidWorks Release]
C:\ProgramData\HW\MD32_0_0\

CopyMinder Database Server IP Addresses and Firewalls

Error-34-F

MechDesigner must check the CopyMinder database to make sure your license is valid.

The IP addresses are.

Primary Server :       89.200.137.136
Secondary Server:   92.60.122.223

Please add these IP addresses to your Firewall white-list.

These servers are run by Microcosm Ltd., the developer of the CopyMinder Software Protection System.

The pop-up message '34' will show if you cannot contact the CopyMinder database and servers – /F indicates it is a trial installation.

Typically, you will need to add the IP addresses to your Firewall white-list.

tog_minus        Example Norton 'Pop-ups'

norton1_zoom40

Norton: Download Insight

At the point when you try to install MechDesigner from the ZIP file, it is possible that your virus checker may decide that the file is a 'threat'.

Please click 'Run the program anyway'.

Click to Expand/ Collapse
Click to Expand/ Collapse

norton2a_zoom40

 

Norton: Suspicious Network Activity.

There is a database on two different servers that have the copy of your Product Key. They are operated by Microcosm Ltd in the UK, the owner of CopyMinder.

MechDesigner must occasionally check with a CopyMinder database to make sure your license remains valid.

1.Add the file that does the CopyMinder check as an exception:

C:\ProgramData\HW\MD32_0_0(or MDTRL)\cm\ mechdesigner.exe.cm64.exe

2.Add this path as an exception:

C:\ProgramData\HW

3.Add these CopyMinder IP addresses to your firewall white-list:
Primary Server :       89.200.137.136
Secondary Server:   92.60.122.223

Please use 'Allow Always', or 'Allow this Instance'.

 

Norton Threat Alert Click to Expand or Collapse
Norton Threat Alert
Click to Expand or Collapse

Norton: Threat Detected!

If this pop-up shows, then please use the 'Exclude' in the drop-down list to exclude this traffic to the CopyMinder as a threat.

Norton Quarantine SolidWorks Type Libraries

Type Library Files...

It is possible that your Windows User 'permissions', or your virus checker, may prevent the type library file being downloaded and put into the Type Library sub-folder

The sub-folder and file are for example:

C:\Program Files\PSMotion\MD13_PRO64\SW_TLB2019_64\SW_TLB260.1.bpl

You will get these messages if the type -library installation fails. You must 'restore' the Type Library file from your Virus Checker Quarantine.

TypeLibraryFail1

TypeLibraryFail2

hmfile_hash_b9ced957

hmfile_hash_6fae95c8

tog_minusNorton 'Restoration from Quarantine':

Norton:

1.Open your Norton product
2.On the main window click 'Tasks' on the Security History option
3.On the opened window click on the menu and select Quarantine
4.On the list, find the file you want to restore - MechDesigner.xxx
5.Click on More Details
6.On the new window click on Options (bottom)
7.Click on Restore file
8.Check the 'Do not detect it again' option during the restore
9.Close the windows

Tutorial and Reference Help Files for MechDesigner and MotionDesigner 13.2 + © Machine, Mechanism, Motion and Cam Design Software by PSMotion Ltd