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Occasionally, your Virus Checker, Firewall, or IT department, may not allow you to:
•Download MechDesigner from our website
•Install MechDesigner
•Run MechDesigner as Administrator
•Access the internet to check your Product Key and License with the CopyMinder® database
You may need to:
•Restore MechDesigner from Quarantine
•Add exception paths
•Add files to trust
•Add IP addresses for the CopyMinder database servers
Add these Exception Paths to your Virus Checker: •C:\Program Files\PSMotion\ •C:\ProgramData\HW\ |
MechDesigner checks your license in two CopyMinder databases servers. They are run by Microcosm Ltd. The IP addresses of the servers are: •Primary Server: 89.200.137.136 •Secondary Server: 92.60.122.223 Please add the IP addresses to your Firewall white-list. Error Number: 34 - you cannot contact the CopyMinder database and servers Extended Error: /F - indicates it is a trial installation |
Norton: Download Insight At the point when you try to install MechDesigner from the ZIP file, your virus checker may decide that the installation file, MechDesigner.EXE, is a threat. Please click Run the program anyway. |
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Norton: Suspicious Network Activity. MechDesigner uses a small program to check your Product-Key and License remain valid. Add as an exception to your virus-checker: This file: •C:ProgramData\HW\MD32_0_0(OR MDTRL)\CM\ MechDesigner.exe.cm64.exe This Path: •C:\ProgramData\HW Please use Allow Always, or Allow this Instance.
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Norton: Threat Detected! Please click Exclude, to exclude CopyMinder as a threat. |
Norton: 1.Open your Norton product 2.On the main window click Tasks on the Security History option 3.On the opened window click the menu and select Quarantine 4.On the list, find the file you want to restore - MechDesigner.xxx 5.Click More Details 6.On the new window click on Options (bottom) 7.Click Restore file 8.Check the Do not detect it again option during the restore 9.Close the windows |